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FAQs

See below for a list of freqently asked questions. Anything you can't find an answer to, please email or call us in the workshop.

PERSONALISATION

IS PERSONALISATION FREE?

Yes! All personalisation is completely free of charge.

HOW MANY LETTERS CAN I HAVE?

It depends on the product but most of our products can fit up to 9 letters and some are 5 or 3 depending on the space. Occasionally we can fit more, so if you have a special request or want to check, please email us at sales@willbeesbespoke.com and we can check if it fits for you.

CAN I CHOOSE UPPERCASE OR LOWERCASE?

All our personalisation is UPPERCASE. If your order confirmation does display a mixture of cases, rest assured it will all be in uppercase.

 

eg. LuCy will be LUCY

CAN I CHOOSE TO HAVE MY PRODUCT WITHOUT PERSONALISATION?

Yes you can. Just select the 'no personalisation' option on the product page.

I DIDN'T HAVE MY PRODUCT PERSONALISED BUT I'VE CHANGED MY MIND. CAN I HAVE IT DONE AT A LATER DATE?

Yes of course. If you bring the product into the shop we can personalise it at any time for you. If you don't live near-by you can email us at sales@willbeesbespoke.com and arrange posting it to us.

CAN I CHANGE MY PERSONALISATION ONCE IT HAS BEEN EMBOSSED?

No. Our embossing method is permanent and cannot be removed or changed once personalisation has been completed on your product.

MY ORDER

CAN I ADD A GIFT NOTE TO MY ORDER?

Yes ! If you would like your product to be delivered directly to the recipient, you can add a note to the order at the checkout page and we will handwrite your message and include it in your parcel.

DO YOU INCLUDE PRICES IN THE ORDERS?

No, we do not display any pricing in our orders, either on products or on packing notes.

CONTACT US

WHAT IS THE PHONE NUMBER FOR THE WORKSHOP?

Give us a call on 01548 842 119. We answer calls between 9-11 but you can leave us a message outside these times and we will return your call as soon as possible.

CAN I WHATSAPP THE WORKSHOP?

Yes! Our whatsapp number is 07729 522913. Send us a message!

WHERE IS THE WORKSHOP?

Our workshop is situated in a beautiful old boatshed on Island Street in Salcombe, Devon.

Our Addresss is:

Will Bees Bespoke

Island Street

Salcombe

Devon

TQ8 8DP

WHAT IS YOUR EMAIL ADDRESS?

Please email us at sales@willbeesbespoke.com 

DO YOU HAVE INSTAGRAM?

Yes ! Our instagram handle is @willbeesbespoke or find the link here.

RETURNS AND EXCHANGES

WHAT IS YOUR RETURNS POLICY ON PERSONALISED ITEMS?

Orders for bespoke goods cannot be cancelled or changed (once work has started on them).
Bespoke goods which are delivered as described and are in good condition may not be refunded. We reserve the right to charge for re-posting of bespoke goods returned in error.

We cannot take responsibility for customer generated mistakes, (errors or defects including spelling, typographical or grammar errors; order quantity, or other ordering errors. To prevent these errors from happening, please review your order carefully before proceeding to payment.)
Faulty goods will be rectified free of charge.

Any problems with any part of a bespoke order must be reported to us within 7 days of receipt. Please e-mail sales@willbeesbespoke.com who will contact you in regards to the fault and how to return the goods.

WHAT IS YOUR RETURNS POLICY ON NON-PERSONALISED ITEMS?

Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund. This does not include any bespoke,personalised or embossed items.


If you don’t have your receipt, as long as you have a proof of purchase we’ll exchange the item or give you a refund.


Our 30 day money back guarantee does not affect your statutory rights, in particular any right you have to return the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

WHAT DO I DO IF THERE'S A FAULT WITH THE PRODUCT?

All our products are handmade, and from time to time there can be small mistakes due to human error. We pride ourselves on attention to detail and thorough quality checks, but very occasionally it is possible for something to slip through the net.

If you bring it into the workshop or send it back to us within 30 days with your proof of purchase, we’ll give you a replacement or a refund. It's best to send us an email at sales@willbeesbespoke.com beforehand.


This does not affect your statutory rights.

CONTACT US

WHAT IS THE PHONE NUMBER FOR THE WORKSHOP?

Give us a call on 01548 842 119. We answer calls between 9-11 but you can leave us a message outside these times and we will return your call as soon as possible.

CAN I WHATSAPP THE WORKSHOP?

Yes! Our whatsapp number is 07729 522913. Send us a message!

WHERE IS THE WORKSHOP?

Our workshop is situated in a beautiful old boatshed on Island Street in Salcombe, Devon.

Our Addresss is:

Will Bees Bespoke

Island Street

Salcombe

Devon

TQ8 8DP

WHAT IS YOUR EMAIL ADDRESS?

Please email us at sales@willbeesbespoke.com 

DO YOU HAVE INSTAGRAM?

Yes ! Our instagram handle is @willbeesbespoke or find the link here.

STILL HAVE ANY QUESTIONS?

CALL US

01548 842 119

 

EMAIL US

sales@willbeesbespoke.com